Cyber and technology insurance

Cyber incidents, technology failures and mistakes in digital services create different losses. First party recovery costs and liability to customers need separate attention.

Start with the risk, then check how the cover is arranged. These examples illustrate possible losses, not promised claim outcomes.

Cyber Insurance

Addresses selected losses from cyber incidents, potentially including specialist response, data restoration, business interruption and claims from affected people, depending on the modules and incident definitions selected.

Illustrative example
Ransomware disables a business network and suspected data theft requires investigation, recovery work and customer notifications.
Check the wording
Check security conditions, incident reporting and exclusions; ransom payments require express cover and must comply with applicable law and sanctions.

Read the detailed Cyber Insurance guide

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Cyber Crime

Cover section

Addresses specified financial losses involving electronic theft or deception, potentially including fraudulent funds transfers and social engineering where those events are expressly included in the wording.

Illustrative example
A convincing impersonation email tricks an employee into sending a supplier payment to a fraudulent account.
Check the wording
Deceived but authorised payments may be treated differently from hacking; confirm social engineering cover, verification conditions and separate sublimits.

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Privacy Liability

Cover section

Addresses covered claims arising from alleged mishandling, unauthorised disclosure or loss of protected personal or confidential information, potentially including eligible defence and regulatory response expenses.

Illustrative example
A customer database is exposed online and affected individuals allege the business failed to protect their information.
Check the wording
Regulatory investigations and penalties have separate conditions; penalties are covered only when expressly insured and legally insurable.

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Network Security Liability

Cover section

Addresses covered third party claims alleging a failure of the insured business's network security caused harm, such as malware transmission, unauthorised access or service disruption.

Illustrative example
Attackers compromise a supplier's network and use it to transmit malware into a customer's systems.
Check the wording
This addresses liability to others, not automatically your own restoration costs; check security failure definitions and contractual liability exclusions.

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Technology E&O

Addresses claims that errors, omissions or failures in defined technology products or services caused a customer loss, complementing cyber protection for businesses delivering software or IT services.

Illustrative example
A software configuration error corrupts a client's records, and the client seeks recovery costs and lost revenue.
Check the wording
Check whether products and services are both insured; performance guarantees, refunds and the cost of correcting your own work may be excluded.

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Media Liability

Addresses covered claims arising from creating or publishing content, potentially including defamation, invasion of privacy and specified intellectual property infringement across the insured media activities.

Illustrative example
A publisher receives a claim alleging an article contains defamatory statements about a business owner.
Check the wording
Not every intellectual property right is included; patent claims, deliberate infringement and contractual licensing disputes may be excluded.

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Cyber Business Interruption

Cover section

Addresses insured income loss and specified additional expenses when a covered cyber event or included technology failure interrupts operations, sometimes extending to named dependent service providers.

Illustrative example
A cyberattack shuts down online ordering, reducing sales while the business restores its systems.
Check the wording
Check waiting periods, restoration periods and provider dependencies; ordinary lost productivity or every cloud outage will not necessarily qualify.

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System Failure

Extension

Extends applicable cyber protection to defined non-malicious computer system outages, potentially addressing interruption losses when software, configuration or other covered operational failures disrupt business systems.

Illustrative example
An accidental configuration change disables a booking platform and prevents customers from making reservations.
Check the wording
This requires an included failure trigger; maintenance, ageing hardware, utilities and external providers may be treated differently or excluded.

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Source material

These primary sources explain product structures, including some overseas examples. Australian terms and availability need checking; the links do not confirm a BFY arrangement with an insurer.

  • Chubb Australia: cyber insurance
  • Chubb Australia: example cyber policy wording
  • Chubb Australia: professional and technology liability

Tell us what you need to protect

Describe the operation or the loss you are worried about. We can confirm the next step and whether we can assist.

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