Contact BMIA
Phone: (02) 8824 3166
Email: compliance@bmianetwork.com.au
Post: BMIA Broker Network Complaints, PO Box 7165, Norwest NSW 2153
Fair, transparent and timely
Complaints and Dispute Resolution
You may make a complaint to Broking For You or directly to BMIA Broker Network at no charge.
BMIA's internal dispute resolution process is intended to deal with complaints fairly and promptly. If an eligible complaint remains unresolved, or you are dissatisfied with BMIA's response, you may take it to the Australian Financial Complaints Authority, a free and independent external dispute resolution service.
Internal dispute resolution
How to make a complaint
- Contact your brokerCall 0475 297 401 or email john@brokingforyou.com.au.
- Explain the concernInclude what happened, the outcome you seek and relevant supporting information.
- Contact BMIA if neededUse the Complaints Officer details below if the matter is not resolved.
- Allow the reviewBMIA may request more information and will keep you informed under its process.
- Escalate if unresolvedAn eligible unresolved complaint may be taken to AFCA.
BMIA Complaints Officer
Internal complaint contact details
Published timeframes
- Acknowledgement within one business day.
- Progress information at least every five business days.
- An attempt to resolve the complaint within 30 days of receipt.
The BMIA-controlled public process is available in the BMIA Complaints Management PDF.
External dispute resolution
Australian Financial Complaints Authority
If an eligible complaint is not resolved to your satisfaction through the internal process, you may be able to lodge it with AFCA. AFCA provides independent financial-services complaint resolution and is free to consumers. Eligibility and time limits can apply.
AFCA contact details
Phone: 1800 931 678
Email: info@afca.org.au
Post: GPO Box 3, Melbourne VIC 3001
Website: AFCA insurance complaints
Regulatory information
ASIC explains the internal and external dispute-resolution framework for financial firms.
Need help making contact?
You can contact Broking For You first, or go directly to BMIA's Complaints Officer using the details above.